Returns

Goods that are incorrectly supplied or damaged will be replaced at no additional cost.

If a replacement of the product is not possible (due to either quality issues, or being discontinued), a full refund will be given.

If you wish to return an unwanted/damaged item, you have 7 days to return the item from the date it was received – A 15% handling fee will be charged on all goods returned in this case.

No returns will be accepted after 30 days.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

To be eligible for a return, your item must;

– Be unused and in the same condition that you received it.
– Your item must be in the original packaging.
– Your item must also have the receipt or proof of purchase attached, or in the item’s packaging, when making a return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will keep you updated on the status of your refund after we have inspected the item.

If your return is approved, we will process a refund to your credit card (or original method of payment).

You may choose to receive store credit instead of a refund.

You will receive the credit within a certain amount of days, depending on your card issuer’s internal policies.

Typically, you can expect your refund within 4-5 working days.

Shipping

Our Courier fee charges a flat rate of R150.00 in South Africa. Orders should take between 2-5 working days to be delivered depending on where you’re located.

***PLEASE NOTE: If an order is placed on FRIDAY AFTER 3 P.M, your order will be processed and SHIPPED ON MONDAY***

Contact Us

If you have any questions about how to return your item, please get in touch with us.